What is an insurance scope of work?
An insurance scope of work is a detailed document outlining the specific repairs and tasks to be completed on your property, as approved by your insurer.
Who decides what repairs are covered by my insurance?
Your insurance company will review the damage outlined in our reports and determine what repairs are covered based on your policy. They will then approve an authorised scope of work for the repairs.
Can I choose my own contractors for the repairs?
Typically, the insurance company will have approved contractors or builders, like us, to ensure the work meets their standards and is covered under your policy. If you have preferences, discuss them with your Repair Coordinator or Supervisor.
What is an insurance scope variation?
An insurance scope variation refers to changes or additions to the initially approved scope of work. These changes must be approved by your insurer before they can be implemented.
Will I need to pay an excess?
Depending on your policy, you may need to pay an excess as part of the claim process. Your insurer will inform you of the amount and how to pay it.
Can I stay in my home during the repairs?
Depending on the extent of the repairs, you may be able to stay in your home. However, if the repairs are extensive or involve high-risk work, you may need to move to temporary accommodation, which your insurer can arrange if covered by your policy.
How long will the repairs take?
The duration of the repairs depends on the extent of the damage and the scope of work required. Your Repair Coordinator or Supervisor will provide you with a timeline and keep you updated on progress.
What happens if additional damage is found during the repairs?
If additional damage is discovered, it will be assessed and documented. A variation request will be submitted to your insurer for approval to include the additional repairs in the scope of work.
How do I track the progress of my repairs?
Your Repair Coordinator or Supervisor will keep you informed with regular updates throughout the repair process. They will provide you with detailed information on the current progress, upcoming steps, and any important developments, ensuring you are always aware of how your repairs are progressing.
What if I have concerns about the quality of the repairs?
If you have any concerns about the quality of the repairs, please discuss them with your Repair Coordinator or Supervisor immediately. We are committed to ensuring your satisfaction and will address any issues promptly.
How is the final inspection conducted?
Our Repair Coordinator or Supervisor will conduct a final inspection, either in person or virtually, to ensure all work meets the required standards. If any defects are found, they will be addressed promptly.
What is a completion certificate?
A completion certificate is a document that confirms all repair work has been completed to a satisfactory standard. You will be asked to sign this certificate once you are satisfied with the repairs.
How can I provide feedback on the repair process?
You will be asked to complete a Repair Quality Feedback questionnaire at the end of the repair process. This allows you to rate our service and provide any additional comments or suggestions.
What should I do if my property is unsafe to enter after damage?
If your property is unsafe to enter, inform your insurer immediately. They will arrange for an assessor to evaluate the damage and take necessary steps to make the property safe (makesafe). Do not attempt to enter the property until it has been deemed safe.
What happens if my claim is denied by the insurer?
If your claim is denied, your insurer will provide a reason for the denial. We recommend discussing the denial with your insurer to understand your options.
Can I request additional work outside of the insurance claim?
Yes, you can request additional work outside of the insurance claim. Discuss your needs with your Repair Coordinator or Supervisor, who can provide a separate quote for the additional private repairs works to be facilitated at the same time as your insurable repairs.
Why does my Scope of Works not provide any costings?
We do not provide dollar amounts on our Scopes of Work (SOW) because our focus is on ensuring the quality and completeness of the repair process, rather than the cost. By providing blind scopes with prices redacted, we aim to keep the focus on the necessary work to restore your property to its pre-damage condition. The costs are managed between us and your insurer to streamline the process and avoid any potential confusion. This approach allows us to work efficiently while ensuring that the repairs meet the highest standards.
Can I get a copy of your Reports?
As Tallan Group works on behalf of your insurer, it’s important to understand that we are legally obligated to provide these documents directly to them. We are unable to provide a copy to you unless formally requested. However, as the policyholder, you are entitled to request a copy of these reports from your insurer at any time. This process ensures that all information is handled appropriately and in accordance with legal and contractual obligations.
What is a Makesafe?
“Makesafe” refers to the immediate actions taken to secure a property and prevent further damage after an incident like a storm, fire, or accident. It involves temporary repairs or measures to address hazards and make the area safe for people and for future permanent repairs.